Here are my terms and conditions Including my cancellation policy
1. 24 hour cancellation policy If a session is cancelled in less than 24 hours of the session, the session will still have to be paid for and the client will lose the session.
2. Bulk sessions The policy on bulk sessions is as follows;
Bulk sessions will have an allowance of 2 cancellations which will be added onto the end of their sessions. ONLY IF THE SESSION IS CANCELLED WITH MORE THAN 24 HOURS NOTICE.
Three or more cancellations within your bulk booking time frame will result in losing the session regardless of being over 24 hour notice unless it is re-scheduled another time within your bulk booking time frame.
If a session is rescheduled the client will have to give over 24-hour notice and re-book the session within the bulk booking time frame.
All bulk bookings must be used consecutively on a weekly basis, with options being once, twice, three times or more weekly. 3. Bulk booking time frames
The amount of sessions per week for bulk bookings will be verbally agreed between your Personal Trainer/ Sports Therapist and the client. Once, twice or three times weekly. Once the agreement has been made, the client has the following time frames to use their sessions.
Five sessions booked – once a week – to be used within 7 weeks Five sessions booked – twice a week – to be used within 3 weeks Five sessions booked – three a week – to be used within 2 weeks
Ten sessions booked – once a week – to be used within 12 weeks Ten sessions booked – twice a week – to be used within 7 weeks Ten sessions booked – three a week – to be used with 5 weeks
Twelve sessions booked – once a week – to be used within 14 weeks Twelve sessions booked – twice a week – to be used within 8 weeks Twelve sessions booked – three a week – to be used within 6 weeks
(a) Your Personal Trainer/ Sports Therapist/ Counsellor/ Life Coah will inform you when your renewal date is due. A week’s notice must be given if you would like to renew. (b) Every time a client renews the cancellation policy is refreshed.
5. No refunds on bulk bookings If you sign up for bulk bookings no refund will be given except in extreme circumstances where the client has a long term illness or injury that refrains them from training at all. This will be up to the trainers discretion and will be discussed with the client. It is an option that the sessions will be frozen until the client can return instead.
The client must inform the Personal Trainer/Sports Therapist of any up coming holidays when starting or renewing any bulk sessions.
When a client is on holiday their sessions will be put on hold and no sessions will be lost.
If the Personal Trainer/ Sports Therapist has a holiday booked, they must inform the client at the start of the clients bulk booking. No sessions will be lost if the Personal Trainer/Sports Therapist is on holiday.
7. If your Personal Trainer/Sports Therapist cancels a session for any reason the client will not lose their session. The session will be added on.